Machmade Privacy Policy
Version: 2.00 Revision Date: 22/06/2026
1. Introduction
Machmade Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable privacy legislation.
2. Who We Are
Machmade Ltd
Trading as DYNO Plumbing & Drains Merseyside
Registered Office: Merseyside, United Kingdom
Email: info@machmade.co.uk
Website: www.machmade.co.uk
Machmade Ltd is the Data Controller responsible for your personal information.
3. Information We Collect
We may collect and process the following information:
Information You Provide
- Name
- Company name
- Address
- Telephone number
- Email address
- Property details
- Enquiry details
- Information relating to drainage, plumbing, water, civils or maintenance issues
- Payment and invoicing information
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Website usage data
- Pages viewed
- Time spent on our website
- Cookies and tracking information
4. How We Use Your Information
We use your information to:
- Respond to enquiries and service requests
- Provide quotations and surveys
- Deliver drainage, plumbing, civils, water and maintenance services
- Schedule appointments and engineer visits
- Process invoices and payments
- Manage customer accounts
- Improve our website and services
- Comply with legal and regulatory obligations
- Send service updates and customer communications
- Provide information about relevant services where permitted by law
5. Lawful Basis for Processing
We process your personal information under one or more of the following lawful bases:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Consent (where required)
- Protection of vital interests
6. CCTV Surveys, Site Images and Reports
As part of our services we may collect:
- CCTV drainage footage
- Site photographs
- Asset condition reports
- Water quality testing results
- Survey data and drawings
This information is used solely for inspection, reporting, quotation, maintenance and compliance purposes.
Where case studies or project photographs are used for marketing purposes, permission will be obtained where required.
7. Marketing Communications
We may occasionally send information regarding:
- Drainage and plumbing services
- Planned maintenance programmes
- Compliance inspections
- Water mains replacement schemes
- Leak detection services
- Educational content and industry updates
You can unsubscribe from marketing communications at any time by contacting us or following the unsubscribe instructions contained within our communications.
8. Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Utility companies
- Insurance providers
- Local authorities
- Contractors and specialist subcontractors
- Professional advisers
- Payment providers
- Software and IT service providers
- Regulatory bodies where required by law
All third parties are required to keep your information secure and process it in accordance with applicable data protection legislation.
9. Data Retention
We retain personal information only for as long as necessary to:
- Deliver services
- Meet legal obligations
- Resolve disputes
- Maintain business records
Service records, reports and financial documents may be retained for up to seven years or longer where legislation requires.
10. Data Security
We implement appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we take reasonable steps to protect your information, no online transmission can be guaranteed as completely secure.
11. Cookies
Our website uses cookies to improve user experience and website functionality.
Cookies may be used to:
- Analyse website traffic
- Remember preferences
- Improve website performance
- Support marketing and advertising activities
You can manage cookie preferences through your browser settings.
For more information, please refer to our Cookie Policy.
12. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
13. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.
14. Complaints
If you are unhappy with how we process your personal information, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113
15. Contact Us
For questions regarding this Privacy Policy or your personal information, please contact:
Machmade Ltd T/A DYNO Plumbing & Drains Merseyside
Email: info@machmade.co.uk
Website: www.machmade.co.uk
Telephone: 0151545 0913
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or business practices. Any updates will be posted on this page and take effect immediately upon publication.