Privacy Policy

Machmade Privacy Policy

Version: 1.00 Revision Date: 23/11/2023

Our role in your privacy

If you are visiting our website or using our services, this policy applies to you.

Who we are

We are Machmade, Unit 2 Deltic Way, Liverpool , L33 7BA.

Company Registration Number: 02133098.

Our Services

We provide plumbing, drainage and heating services.

Our Customers

We provide our Services to business and domestic customers across Merseyside, Cheshire and West Lancs.

Our responsibilities

If you use our Services, are a visitor to our website, or interact with us on Social Media, we act as the ‘data controller’ of personal data.

This means we determine how and why your data is processed.

We are registered as a data controller at the UK Information Commissioner’s Office.

We are responsible for the processing of personal data that we have received in accordance with the General Data Protection Regulation 2018 and the DPA 2018.

Your responsibilities

Please read this Privacy Policy

If you follow any external links to webpages that are not part of our website or applications, please read the respective Privacy Pages for the site you are visiting.

When we collect data

Data is collected from our Contact Forms, Websites (by cookies) and from Social Media profiles including:

• Contact Forms
  • We collect personal information from you to provide responses to you enquiries and our services to you
• Website
  • We use cookies to automatically collect information from you from the following websites
    • machmade.co.uk
  • Social Media Profiles
    • Machmade uses Social Media for marketing purposes. The Social Media Platforms we use are: –
      • Twitter
      • Facebook
      • Instagram

Types of data we may collect

• Contact Profile
  • Your name, address, telephone number and email address and information relating to your online enquiry or service request.
• Data on how you use our website or applications:
  • Your URL clickstreams (the path you take through our site or applications), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.
• Data that identifies you:
  • Your IP address, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version.
• Social Media accounts
  • Your Profile, and data you publish on the social media platform such as comments, videos, photos, likes, your followers, the people you follow and public messages.

Types of data we DO NOT collect

• Any sensitive data from you.
• Any data relating to children.

Purposes for which we process your data

Processing of your data within our applications and on our website is required for us to provide our Services to you, including tracking your activity, to enable us to enhance and deliver our Services.

We use contact data you provide us to market our products and services and provide information and content that may be relevant to you.

How and why we use your data

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons why we process your data:

• Providing our Services, Application and Website
  • Processing of your activity on our website to enable us to deliver, support and improve our Services.
  • Legal basis: contract
• Marketing purposes
  • Sending you emails and messages about new features and content.
  • Legal basis: consent

Here is what each “legal basis” means:

• Contract
  • You have entered into a contract with us to provide our Services to you.
• Consent
  • You have given us your consent to contact you and send you information that we feel maybe relevant to you.
  • You have given clear consent and permission for us to use cookies to track your website activity.

Your privacy choices and rights

Your choices

• Contact and Event Data
  • If you have previously given consent to our processing your data you can freely withdraw such consent at any time. You can do this by emailing us at sales@machmade.co.uk.
  • If you do withdraw your consent, and if we do not have another lawful basis for processing your information, then we will stop processing your personal data.
• Cookies
  • You can turn off or amend your cookie settings by:
    • Blocking cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings.
      • If you turn off cookies, you can continue to use the website and browse its pages, but the website and certain services within will not work effectively.
      • You can also change your cookie consent by clicking the ‘Change your Consent’ link found within the cookie policy on our website.

Your rights

You can exercise your rights by sending us an email at sales@machmade.co.uk.

• You have the right to access information we hold about you
  • This includes the right to ask us for supplementary information about:
    • the categories of data we’re processing
    • the purposes of data processing
    • the categories of third parties to whom the data may be disclosed
    • how long the data will be stored (or the criteria used to determine that period)
    • your other rights regarding our use of your data

We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights).

We will tell you if we can’t meet your request for that reason.

• You have the right to be ‘forgotten’ by us
  • You can do this by asking us to erase any data we hold about you if it is no longer necessary for us to hold the data for purposes of your use of our website or we have a legal obligation to retain your data.
• You have the right to lodge a complaint regarding our use of your data
  • Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the UK Information Commissioner’s Office, either by calling their helpline or as directed on their website at ico.org.uk

How secure is the data we collect?

We have physical, electronic, and managerial procedures to appropriately safeguard and secure the information we collect.

• All data is stored in a secure ISO 27001 facility hosted by
  • Leaseweb (Netherlands) – Our Website
  • AWS, USA – Our Services
• All data traffic is encrypted with SHA-256 with RSA Encryption
• We have DDos protection services provided by our hosting providers

Where do we store the data?

The data we collect is processed in our Data Centres hosted in the Netherlands and the USA, in our Offices in Merseyside (UK) and also in any data processing facilities operated by the third parties identified below.

By submitting your data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

How long do we store your data?

We will archive and stop actively using any personal/identifiable information about you within 2 years from the last time you used our Services.

Third parties who process your data

Businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.

When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well.

Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy.

If third party providers (processors) are established outside of the EU/EEA, we shall ensure that it cooperates only with third-party providers that are located in countries that ensure adequate levels of protection based on the European Commission’s adequacy decision or that Machmade Ltd has entered into agreements with corresponding Standard Contractual Clauses that ensure adequate safeguards with respect to the protection of the privacy and fundamental rights and freedoms of individuals.

Here are the details of our main third-party service providers, and what data they collect or we share with them, where they store the data and why they need it:

• Google, USA – Analytics Data relating to website activity
• Mailchimp, USA – Contact Data submitted via our website or applications

Cookies

We use cookies on our website, please refer to our cookie policy for more information.