Exceptional Service from Machmade DYNO Saves the Day for Feel Good Northwest Ltd’s Property Management Business
Customer: James Bond, Director of Property Management, Feel Good Northwest Ltd
Introduction:
Feel Good Northwest Ltd, a property management company, relies on the smooth operation of its rental properties to keep tenants happy and business thriving. James Bond, the director, shares his experiences with Machmade DYNO and their exceptional plumbing and drainage services that have consistently exceeded expectations.
The Challenge: Towel Radiator Issue and More
One day, Feel Good Northwest received a call from a tenant reporting a malfunctioning towel radiator in one of their rental properties. This issue prompted James Bond to seek help from Machmade DYNO for the first time.
The Solution: Swift and Expert Service
Upon contacting Machmade DYNO, James Bond was impressed by their responsiveness. The engineer, who Bond affectionately referred to as “the great Pele of plumbing and drainage,” arrived precisely within the estimated time frame of 22 minutes.
The engineer quickly diagnosed the problem: the isolating valve leading to the towel radiator had been turned to a vertical position, preventing water flow. With a simple adjustment, the engineer restored the radiator to working order.
Going Above and Beyond: A Hat Trick of Solutions
Notably, the Machmade DYNO engineer didn’t stop there. After completing the first job, he unexpectedly encountered two more challenges while servicing another property belonging to James Bond’s family.
1. Shower Leak: The engineer identified a leak in the shower, attributed to eroded grouting over time. He demonstrated the issue by showing that water easily passed through the shower walls. His diagnosis saved unnecessary plumbing work and addressed the problem effectively.
2. Vibrating Noise: James Bond’s mother complained about a vibrating noise that occurred when flushing the downstairs toilet. The engineer immediately identified the cause, accessed the toilet’s internal components, and fixed the issue by replacing a single rubber washer. This quick solution eliminated the noise entirely.
The Result: Exceptional Service and Peace of Mind
James Bond praised the Machmade DYNO team, including Emily, Chris Miller, John, Sam, Tommy, and Adam, for their exceptional service. He emphasized that every member of their team is first-class and capable of delivering outstanding results. Bond’s endorsement extended beyond the quality of work to the peace of mind Machmade DYNO provides during plumbing emergencies.
Recommendation: A Resounding “Yes”
James Bond’s experience with Machmade DYNO left no room for doubt. He wholeheartedly recommended their services to others, citing their professionalism, continuity, and exceptional service. Bond emphasized that the stress they save in plumbing emergencies is invaluable and cannot be measured in monetary terms.
In summary, Feel Good Northwest Ltd’s property management business found a reliable and expert partner in Machmade DYNO for plumbing and drainage services. Their commitment to excellence, swift response times, and ability to go above and beyond expectations have made them an invaluable asset for property management and maintenance.